Refund policy

Refund policy

Refund Policy – DR GAS MOBILE

At Dr. Gas Mobile , we strive to ensure customer satisfaction with every product and service. Please review our refund policy below:

1. Phone Repairs

No refunds will be issued for completed repair services once the customer has confirmed the device is working.
If a repair fails due to the same issue within the warranty period (usually 30 days), we will recheck and fix the problem at no extra cost.
Refunds are not given for issues caused by physical damage, water damage, or customer mishandling after repair.

2. Phone Sales

All new phone sales are final. We do not offer refunds unless the device is faulty and cannot be fixed or replaced within 7 days of purchase.
For used (second-hand) phones, returns are only accepted within 3 days if the phone has a serious fault not disclosed at purchase.
To be eligible for a refund or exchange:
- You must return the phone with original packaging and receipt
- The device must be in the same condition as sold

3. Accessories

Refunds or exchanges for phone accessories (chargers, cases, etc.) are only allowed within 2 days of purchase, and only if the item is unused and in original packaging.

4. Deposits

Deposits made for special orders or repair parts are non-refundable if the customer cancels the request after parts have been ordered.

5. How Refunds Are Processed

Approved refunds will be processed via cash or mobile money within 3 to 5 business days.
Customers must present a valid receipt and, if applicable, the device in question.